Free intro calls: the safe way to try a trainer.
A free 15-minute video meet-and-greet, once per trainer, before any paid session.
Intro call with your trainer
Built-in HD video, no extra app
- Share your goal and get quick advice
- Ask about their coaching style
- Check the fit, then book only if it clicks
How does a free intro call work?
- 1
Find an approved trainer
- 2
Book the free 15-minute slot
- 3
Meet on built-in HD video
- 4
Book only if it feels right
What do clients get?
Meet an approved trainer over video for 15 minutes, with nothing on the line.
- One free 15-minute video intro per trainer
- No card charged and no commitment to book
- Runs on the built-in video, so there is no extra app
- Turn a good call straight into a paid booking
Why should trainers switch it on?
The lowest-friction way to win a client: a short call, then they commit.
- Turn browsers into paying clients
- Runs on your published hours, no extra admin
- Toggle intro calls on or off anytime
- Convert a good call into a paid session or plan
Intro call vs paid first session?
| Feature | Free intro call | Paid first session |
|---|---|---|
| Cost | Free, no card charged | The trainer’s listed price, plus VAT where applicable |
| Length | Typically 15 minutes, set by the trainer | The full length the trainer sets |
| Purpose | Meet-and-greet and fit check | Real coaching toward your goal |
| Commitment | None, one per trainer | Booked and paid, refundable under the session rules |
| Runs on built-in HD video | Yes | Yes |
| Trainer gets paid | No | Yes |
Session refund rules: cancel for a refund up to 24 hours before a session starts, or request a refund within 48 hours after it ends. See pricing and fees for the full detail.
Intro call questions, answered
Is it safe to try an online personal trainer?
Yes. A free 15-minute video intro call lets you meet an approved trainer before any money changes hands.
What is a free intro call with a personal trainer?
A 15-minute video meet-and-greet with a trainer, once per trainer, before any paid session. Talk through your goal and check the fit with no commitment.
Do I need to pay or enter a card for an intro call?
No. The intro call is free, with no card required. You only enter payment if you later book a paid session or plan.
Can I have more than one intro call with the same trainer?
Each trainer offers one free intro call per client. You can still book a free intro with a different trainer.
What if the trainer is not the right fit?
Walk away with nothing charged and try another approved trainer. If you already paid for a session, the standard rules apply: cancel up to 24 hours before it starts, or request a refund within 48 hours after it ends.
Where to go next?
Ready to meet a trainer, for free?
Find an approved trainer, book a free 15-minute intro call, and decide with nothing on the line.
Intro calls are always free with no payout to the trainer. Paid sessions are the trainer’s listed price, with local VAT added on top where applicable.